HOW TO IMPROVE YOUR HOTEL'S GSS SCORE?

Quality, effectiveness, service, and security are the terms we often hear when we talk about customer satisfaction. For the hotel management, customer satisfaction is the key to ultimate success. No matter what, every hotel adds a special space for customer satisfaction in their overall hotel plan. Whether it's about delicious dining options, luxurious room, or required amenities.

Most of the hotel managers forget some basic necessities of the customer in the modern age.  Free access to internet and spas is what most of the customers at the hotel appreciate. Some people travel to reduce work stress while some are traveling due to work. For relaxation, the spa is the right choice and the hotels where guest can take advantage of these treatments for free, who wouldn't choose it?

Here are some tips to improve your hotel’s GSS Score, hope you like them.

Install an Upgraded PMS

The property management systems perform the main task of improving a guest’s experience at your hotel. We all have heard this very common statement that “first impression is the last impression” and hopefully, this actually works. The game of impression is all a person needs to work on. If we talk about the hotel, then a place where hundreds of guests’ check-in, the impressions are quite common.

With the help of a PMS, the front desk officers can become aware of the guest who will be arriving at the hotel. Moreover, any important information about stay preferences is attached to a guest’s booking which will ensure that the guest doesn’t face any problems at the time of arrival and the first impression always stays positive.

24/7 Free Internet Access

We all are totally aware of the importance of Wi-Fi in our lives, and just like us, every traveler has the highest demand for Internet while booking up a room, though a fast, secure network which works in all areas of the hotel and room is the most serious thing for every guest. The most common practices that relate to this generation is their social involvement and addiction to the internet life. And as a hotelier, you must offer 24/7 WIFI facility to them.

Wellness Hubs

Hospitality is the industry that moves along with the latest innovations and every hotel is already aware of how important it is work for the proper health of their guest. Nowadays, hotels are turning their full-scale gyms into wellness centers to attract people.

Paying attention to the healthy needs of travelers has become increasingly important to hotels and therefore the traditional gyms in hotels have already transformed into wellness hubs. Frequent travelers are prone to headaches, joint pain, muscle soreness, and general fatigue due to the disrupted and inconsistent sleep patterns that come with changing time zones when jet-lagged. By this way, the hoteliers are increasing guest satisfaction which at the end will improve the GSS scores.

Ease of Booking

Identifying popular Online Travel Agencies that your target audience is most likely to use is one of the best hotel strategies to attract foreign guests. Make sure your website is registered to all the famous booking sites such as www.booking.com and www.trivago.com so that it can be easy for the people to search your hotels. There must be a booking option on your own website as well with easy payment options.

These were some of the tips which you can implement to your hotel plan and improve your GSS score at the same time.

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