WHAT SAAS MEANS FOR YOUR HOTEL STAFF

PMS systems in the major upscale hotels are common nowadays.  A property management system is a complete software application utilized to meet objectives like adjusting the operational roles of the front office, sales, planning, and reporting etc. The best property management system (PMS) is a principal factor in hotel progress.

Holding a system that performs front desk workflows efficiently, will generate a seamless guest experience. Besides the bounty of new technology in the property management systems industry, there is no point to upgrade your old PMS. But operating these systems isn't much easy as it requires on-property servers, device as well as on-site IT expertise.

Hotels with big pockets can afford all the expenditures of expensive PMS but for the small hotels, the SaaS Hotel Management Software dropped the restriction by giving them a chance to take advantage of new technology in affordable cost.

After the implementation of new and advanced systems the staff is taking a lot benefit but at the same time these systems have also make the life of hotel staff easier. Let’s have a look at what SaaS means for your hotel staff?



Enhanced Customer Experience

The use of SaaS has made the life of hotel staff easier in a way that they can offer services to the guest right from anywhere. Before the implementation of this technology, the front desk officers were required to sit in a single place for long hours to assist the arriving guest. But, SaaS has changed the overall process by allowing the officers to use an attractive feature which has the ability to remove fixed locations and space limitations.



Improved Internal Communications

SaaS has also helped in improving the internal communication between the staff members and at the end creating productivity. The hotel staff can use the tablets or phones to keep a track on the arriving guest and make sure everything is ready. Housekeepers can also get full details about the guest so that they can clean up the required rooms before the arrival. The team members have to often communicate during the duty, and for the big hotels, it is always not possible to reach the staff member and assign particular work. This system can also be useful in such ways.



Eliminates Front Desk Calls

A hotel is a place where the front desk phone keeps ringing, and most of the time, the person who is actually answering them becomes exhausted. By the use of SaaS, 80% of the calls made to the front office eliminates which indirectly cuts down 50% of the operational costs.



Easy Bookings and Payments

In association with mobile, SaaS can assist and even fully automate the method of checking guests in and out. The hotel staff can also process orders, bookings, and payments directly from a tablet or mobile device. This not only reduces the manual work in the hotel but also lessens the burden of the hotel staff and makes the process easier and quicker.

Summary

In the end, the conclusion to all this debate is that the technology has made our life easier, especially for the hotel management. These systems not only help the hotelier in enhancing back-end operations but also provide a flexible, relaxing, and affordable service as compared to the traditional yet expensive PMS.