How Mobile Transforms Your Hotel Lobby

Many upscale hotels are offering innovative services to its guest by matching the track of hospitality development while other small hotels and spas are trying to level their services by offering low prices to attract people. This whole step of evolution in the hotel industry will keep moving in time. But, one technology that has been adopted by every small and big hotel is the mobile phone tech. The interaction between the guest and the hotel has completely evolved after the mobile phone technology in the hospitality sector. While the mobile is reshaping many areas of the hotel, the one side which has highly benefited from this is the hotel lobby or front desk. For any guest who has traveled miles to reach their destination would never like to stand in a long queue for checking in. For all the hotels, the check-in and out process should be as fast as possible to avoid the frustration of the guest. Having streamlined services for the guest, just at the beginning of the journey can enhance their overall experience positively. Hotel guests have no affection for the front desk, and it usually proves to be an aggravation more than anything else. With mobile usage becoming universal in our everyday life, the whole process which a guest has to perform on the front desk has reduced with this small yet powerful technology. Here are some examples of how mobile is transforming the hotel lobby.

Self-Check-In Through Automated Apps



The adoption of automated apps is not new for the hospitality industry as many hotels are already using this technology for the enhancement of their customer services. Applications for bookings, check-in, and check-out, ordering food or asking for any other services have been implemented in the hospitality sector to provide the ease of access to the guests.

Guest Engagement



Guest Engagement is one of those words which you keep listening in the hospitality industry. It is not a new concept in this circle as most of the hoteliers, right from the beginning, are dealing with people to make them their customers. Nowadays, the time has all changed. New technology has emerged throughout the market, including hospitality. New ways of guest engagement have already developed by business experts to generate more revenue. The power of smartphone, laptops, and tablets means that we are all used to managing our world through an interactive screen. It allows hoteliers to provide a highly personalized service.

More Revenue through Online Bookings



Booking hotel rooms through online travel agents and booking sites are important, but direct bookings are the most desirable method of guest reservations. As a hotel revenue manager, you can implement measures to increase them in number. Make sure your website is registered to all the famous booking sites such as www.booking.com and www.trivago.com so that it can be easy for the people to search your hotels. There must be a booking option on your own website as well with easy payment options. Direct booking not only helps the hoteliers to get an estimate of the guest who will be arriving on a particular day, but it also helps in generating revenue, as many people search for online bookings and if your hotel gets popped on their screen, there is a chance of booking. Conclusion By looking at the advantages of mobile technology in the hospitality, all the hoteliers must keep this at their priority for future success. That time is not too far, when all the manual functions in the hotels will be done through mobile phones and tablets.