NO ONE ORDERS HOTEL ROOM SERVICE ANYMORE: HERE'S WHY

Every hotel is looking to reinvent the way they manage room service, not just to fully serve the desires of their customers but to improve their personal business as well. To match the scale of customer satisfaction hotels are replicating their way of handling the room service. This is a fact that the room service menus are always said to be overpriced and for the hotels, operating an in-house dining is also costly for the hotel and can decrease their revenue. Most of the hotels have transformed their overall service by adopting modern trends such as local dining. A few years back in 1930, Waldorf Astoria in New York became the leading hotel globally, to offer in-room dining service. At that time, this concept was new in the hospitality, and the guests truly appreciated it. Ordering a variety of food services while traveling and getting it delivered to the doorstep was loved by all the guests.  In 1969, the Westin hotel chain used the idea a little greatly and started offering 24-hour room services. Customers can also order caviar and lobster at 4 AM
 

Over the past few years, many of these hotels are offering restaurant delivery as an amenity. By partnering with local eateries some new services have been introduced that can deliver food to your room. In a few cases, these may be the city’s most popular hotspots, places where it is near-impossible to get a reservation. This is the reason why guests are turning to meal-delivery apps such as GrubHub and Uber Eats for in-room dining. Most of the people are already using these apps to get food delivered at home and now they are doing the same thing while on the road and even in hotel rooms.

 

All the regular guests at the hotel want more options whether it’s about beddings, food or other amenities. By keeping the latest innovations in mind, there are only a few plans which hoteliers can implement to get their hotel services back on the track. Changing their traditional services with local cuisine can be a successful step in getting customers back to their dining options.